I'm sure they can help you, as it's the biggest online, free, self help community for W10.
Yep! It's absolutely a great place.
But in a worse case scenario if you can't fix your laptop, there's no need to throw it away. You can put a user friendly Linux operating system on it, easy to do. That's why I have for an OS.
As a long time software engineer, I've been trained on unix (basically linux) since college. I've bounced between various OSes professionally, but at home the hand-assembled gaming moose is Win10pro (for my kids....I never get to use it, lol), but my laptop downstairs is Linux Mint Mate.
Out of all the linux releases, I can
strongly vouch for how will the Mint guys take their code from Ubuntu, and carefully make sure it works----hence their releases lag behind Ubuntu's even though they inherit from them. Contrast that with Ubuntu themselves that has a new idea and >poof< it's released and everything breaks. Oy!
But keep in mind that no flavor of linux is devoid of driver issues. Trust me, I've been down in the wires of the thing long enough to realize that it's likely never going to change. The basics will usually work ok (nvidia, Sound, USB stuff, etc.) but printer/scanner drivers are unbelievably flaky.
BUT!
1. His laptop will run speedily and *never* experience the whackjob slowdown that all windows implementations still still
still experience.
2. Once he learns his way around, he can run a plethora of software for free. None of it 100% as good as paid software however. Sorry free software mooks, it just isn't.
3. If he really needs to run Windows, he can use his installation key to install a windows 10 instance in VMware Workstation on his linux machine. I have a small Windows 7Ultimate instance just for running Chess Titans (lol).
However I still think reinstalling 10 is the best bet for now.