+3
Kaiser Permanente
OMFG I'm so sick of them. I wish I could afford better insurance, but I'm kind of stuck with them and their screw ups. So about a week ago, I developed a paranychia (an infection in the skin around a fingernail or toenail) in my thumb. I've had this happen before and this one wasn't bad at first so I tried treating it myself, but after a few days it became apparent that I needed it lanced. On Monday (I think) I went on to Kaiser's website and scheduled an appointment for today at 9:30 with a doctor whose name I couldn't even hope to pronounce correctly. Later on I got a call from the office stating that unpronounceable doctor would be in a meeting at 9:30, but my regular doctor, Dr. Davis, had an appointment available at 9:50. Okay fine, whatever. I don't care, I just need a doctor to lance it.
So I showed up to Dr. Davis's office at 9:50 only to be told by the receptionist that they show that the appointment had been cancelled. I told them that I had most definitely not cancelled it so the receptionist asked the nurses and one them came up and said that she had tried to call me to reschedule it because it turned out Dr. Davis wasn't available. I never got any such call. The only call I got was the one saying that the other doctor wasn't available at 9:30. I explained to them that I needed to be seen today because my paranychia needed to be lanced. The nurse said she would see what she could do, then came back and said she got me an appointment "right now" with Dr. Schoenwald in the other building. So I rush over there, get checked in and... wait for like 30 minutes. Then a nurse called me back into the exam room and asked me where my laceration was. Uh, nowhere? I explained I don't have a laceration, I have a paranychia that I need lanced. Then she asked a few questions about my medications, alcohol and tobacco usage, exercise, etc. and told me that the doctor would be with me when he finished with the previous patient. So I wait another half hour. Then the doctor comes in, apparently also under the impression that I had a laceration, and I have to explain again that I do not have a laceration, I have a paranychia that I need lanced. So he says he needs to get the nurse back to help him and leaves the room. Then he returns, says the nurse is busy, and we'll just get started. So he pulls out some supplies and says he was going to numb my thumb before starting. I was pretty surprised by this because I had the same problem in a different finger back in October and the doctor I saw at that time (Dr. Xavier) did not numb me before lancing it. I told him that and he seemed surprised and asked what I preferred. I told him to do what he was most comfortable with. Holy crap. He injected me in two different spots with one of the biggest needles I've ever seen, it hurt really bad, and both injection sites bled quite a bit. Then he left the room to give time for it to get numb. He returned a little later and asked if I was numb. It felt pretty numb so I said yes. So he pulled out a scalpel and started cutting and, uh, well let's just say I wasn't nearly as numb as I thought because that hurt like hell too.
So now my thumb is well and truly numb and therefore almost non-functional (which in turn has made the whole hand almost non-functional). Dr. Schoenwald was very nice and I'm glad his office fit me in after the other screw ups (and to be fair, I have no idea where along the line the miscommunication about laceration vs. paranychia happened), but I think if I get another paranychia I'm going to request Dr. Xavier.