+3
Entitled people.
The week before the fourth of July, we got a request at work from one of the online pharmacies for some anti-anxiety medication for a dog that was last examined at my office in 2017. Because it is not legal for us to prescribe any medications to patients that do not have a current exam, we denied the authorization.
A couple of days later, I came in to a voicemail from the owner of that dog asking for an appointment that day for an exam... and, oh btw, he's aggressive towards people and other animals and she can't possibly come any other day. Our appointment schedule for the day was completely full. If this had been a good client with a well-behaved dog, we probably would've tried to fit them in anyway. But this was not a good client with a well-behaved dog. This was a client (using the word quite loosely since they only ever brought the one dog and only came like two times ever) with an aggressive dog that we haven't seen in 5 years. So I called them back and left a voicemail informing them that we did not have any available appointments that day.
I was just looking at Yelp reviews and what do I see? They left us a 1 star review saying how horrible we are and all we care about is money and not saving pets and how awful it is that their poor senior dog has to suffer now. Um, what exactly have they been doing for this poor senior dog's anxiety for the last five years? The Fourth of July happens every July 4th (imagine that!) and every July 4th people set off fireworks. They also do it at New Year's. It's not like this is something that just came up. It's an annual event. And then to call and expect to get in the same day? Um, no sorry, we don't have time and we aren't horrible or uncaring for being unable to accommodate you and your vicious dog at the last minute. Take some responsibility and do better for your pet.