Thought this was too good to be true. As I said, it may be years since I’ve returned anything to Amazon so I didn’t know or see on the website that the customer has to indicate where she wants the refund tendered. I didn’t choose anything & the refund then defaults to an Amazon gift card.
This is a very cheeky scam. They give you a refund, but in the form of an Amazon gift card, which, obviously, is used to buy something else from Amazon. I was buying something new this evening & astounded to find I had a gift card. The balance of the gift card is the balance of the two items I just returned, which I thought was being credited to my credit card.
Spent an annoying 30 minutes on the phone with a not-very-bright individual who, finally, changed the refund from the gift card back to my credit card. This was like pulling teeth, but he finally got it right & emailed me to confirm.
In future, I now know to indicate in advance how I want the refund. These companies!
A couple months ago I got a book from Amazon that was damaged (it was the
Eternals Complete Collection).
It was obviously damaged before it was shipped because the envelope didn't have a mark on it, but the book inside was scratched, marred, stained and dog-eared.
I did the online chat to try to get a refund. I really didn't feel like repacking it and taking it to a UPS store to ship it back and told them so (I think they gave a little extra consideration for the pandemic as, in the past, I had to return any damaged item to get a refund or replacement).
This time they offered a refund or gift card - I chose the refund.
I had to contact them a second time to confirm I didn't have to return the item because the first e-mail confirmation said I'd need to return it to get the refund - on the 2nd communication they said ignore that message and keep the damaged item.
In the end, I got the refund, didn't have to return the book... I read it, then sold it on eBay for a pretty decent price considering it was damaged (and described so on eBay) and I got it for free!!!