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The Shoutbox
CringeFest 3 hours ago @ 10:59 PM
Every brush (twice) I've had with collection agencies was an error, I have no sympathy for people in that line of work.
I guess my point is that the guy/gal on the phone is probably not the person who made the clerical errors in the first place. So, the phone workers are just the people who get the brunt of the ugliness of those phone calls.
The pencil pusher in the back office is the one goofing up these things, I'm sure.
no i wasn't advocating being mean to the person on the phone, but i think being a debt collector is one of those types of jobs where you should expect ugliness, people would probably think you were a hero if you beat up someone who came into your business and started making threats about "getting insurance" and whatnot, debt collection agencies aren't a whole lot different.
I'd say hanging up and not paying the debt is just as valid of a strategy as having a word with the supervisor.
Originally Posted by Austruck
Originally Posted by CringeFest
Originally Posted by John McClane
Worst everything. lol
Yeah, I second that. I’ve only had two encounters with a collection agency, and both times it was a billing error. The first one was pulled back, corrected, and paid. So the pushback I’ve been getting on this second collection is beyond frustrating because it’s the same mistake.
Yeah, I second that. I’ve only had two encounters with a collection agency, and both times it was a billing error. The first one was pulled back, corrected, and paid. So the pushback I’ve been getting on this second collection is beyond frustrating because it’s the same mistake.
The pencil pusher in the back office is the one goofing up these things, I'm sure.
I'd say hanging up and not paying the debt is just as valid of a strategy as having a word with the supervisor.