a scene from a movie where a girl starts working at a hotline


so Iím looking for a specific scene, I think it was from a movie but I really donít remember. Basically, there is a person, I think in a group who has to do community service, she ends up working at a hotline of sorts (possibly suicide prevention hotline), there is a woman who appears to run the place who is explaining how everything works and she asks if she can answer the phone and the womanís like no not today, then some stuff may happen but I don't remember, the next thing i remember is in the evening when the girl is about to leave but the phone starts ringing, and there is a young kid on the other end. the woman who runs the hotline says she can answer her, well I donít think she says it I seem to remember her kinda nodding, anyways, she helps the kid through what she is going through. I just had a thought and now Iím not sure if Iím remembering this wrong, I think the woman might answer the phone and she listens to the conversation but Iím not sure. anyways itís the really sad and emotional scene and it made my cry but I cannot for the life of me remember where I saw it.

This same basic plot happens in an episode of the '80s sitcom "Family Ties" titled "Hotline Fever", but it is Michael J. Fox as Alex P. Keaton who answers the phone. It is a girl's voice on the other end of the line.
"Film is a disease. When it infects your bloodstream it takes over as the number one hormone. It bosses the enzymes, directs the pineal gland, plays Iago to your psyche. As with heroin, the antidote to Film is more Film." - Frank Capra