My blu ray won't play and I was told I have to update my player.
 

I tired playing a blu ray, Dragon Ball Super, but it won't play. Nothing happens when you try to put it in. I was told for some reasons I have to upgrade. But do I, if a disc is not recognized?

Is the disc out of region?

Re: My blu ray won't play and I was told I have to update my player.
 

If the player says it needs an update, it probably does.

Re: My blu ray won't play and I was told I have to update my player.
 

What if it doesn't say it, and I am just going by my friend's speculation? Should I do the update anyway?

As for the region it doesn't seem to say on the cover, what region it is.

Re: My blu ray won't play and I was told I have to update my player.
 

It sounds like a region thing, yeah.

I don’t understand the what if stuff, though. Who or what told you to update, the player or your friend?

Re: My blu ray won't play and I was told I have to update my player.
 

If you ordered online, likely it's coded for another region. You can probably Google bluray region + keywords to figure a workaround. Else, your update probably won't make a difference. That is, IF it's a region thing. Which it may not be.

Can you contact the seller?

Re: My blu ray won't play and I was told I have to update my player.
 

It was off amazon. However, the are two discs in the set and the other disc will play though. So would it be an incompatible region, if the other discs in the set plays right?

Re: My blu ray won't play and I was told I have to update my player.
 

If one played I wouldn't assume region was the issue, but I have read reviews where people have ordered other region discs by mistake on Amazon.

Can you try it on a laptop? Or a friend's player? Seriously tho. Contact the seller. Amazon is pretty good with returns.

Re: My blu ray won't play and I was told I have to update my player.
 

Oh okay, Amazon told me they couldn't help and it was not their responsibilty. All of my friends stream though, and non have actual blu ray players. I'll ask around.

Re: My blu ray won't play and I was told I have to update my player.
 

The Amazon page you bought it from should have more information re: region.

Re: My blu ray won't play and I was told I have to update my player.
 

This is precisely why I was so happy to see UHD discs drop region codes.

Can you link us to your blu-ray player and the disc you bought? That should be enough information for us to figure this out.

Re: My blu ray won't play and I was told I have to update my player.
 

Have you tried other discs after this? My old PS3 broke and it didn't recognize the dual-layer (I think that's the term) discs any more but played the smaller discs just fine. So if this two-disc set is the movie on one and extras on another the extra disc might be single-layer and the film itself dual-layer.

Re: My blu ray won't play and I was told I have to update my player.
 

I can get the exact blu ray player once I find the model number but it's a panasonic from 2011. I tried other discs and they play fine, but what does dual layer have to do with it though?

Re: My blu ray won't play and I was told I have to update my player.
 

Dual layer is for more storage. Some older players can't read the newer dual layer discs.

That's not saying this is the problem, just what might be.

Oh okay. But will installing updates fix that?

Re: My blu ray won't play and I was told I have to update my player.
 

No idea. Will installing an update cause harm?

Re: My blu ray won't play and I was told I have to update my player.
 

Not sure. I was told to do it to see if it will work, but was reluctant cause not sure what will happen if I do.

Re: My blu ray won't play and I was told I have to update my player.
 

I can't imagine that an update would harm your player. Unless its not from the manufacturer and some third party instead.

Read the notes on the update. There should be a description of what the update affects.

Is it possible the disc is bootleg, if not region encoded? I'm still not sure why Amazon made the statement they did if you bought it through them.

Re: My blu ray won't play and I was told I have to update my player.
 

Bring back VHS tapes!